In most cases, there is no cancellation fee. 

In most cases, there is no modification fee, during the rental. However, the original rate and car group booked cannot be guaranteed. Reservations can only be modified before car pick up. 

We recommend to return the vehicle during the opening hours of the return location. Vehicle return outside the opening hours is possible, but needs to be discussed with the chosen return location.

One way rentals are accepted within most European countries as well as within state limits and between certain states of the USA and Canada. One way rentals are usually subject to a charge, because the vehicle needs to be returned to the pick up location. One way charges are to be paid locally. 

Please do not forget to refuel before you return the vehicle to the same bar level that you take it. You can, however, have the vehicle refuelled by Chariot. A refuelling fee will be charged for this service. All the cars using unleaded fuels.


A deposit is to be left when picking up a rental car. We recommend using a credit card instead of leaving a cash deposit. Please note that in most countries, a credit card is required in order to rent a car. 

The renter must have held a valid driving license for at least 12 months. Renters with driving licenses established in another alphabet than the Roman alphabet (for example Arabian, Russian etc) need to present an international driving license in addition to their national license. 

All additional drivers must be declared at car pick up in order to be covered by insurance policy. In most countries, an additional driver fee is charged. In the USA, there is no fee, if the additional driver is the renter’s spouse or partner. 

Special equipment such as child seats, GPS, snow chains etc. can be rented at many of our stations. Please do always request special equipment well in advance. The charges for special equipment are paid locally.

In most countries, the minimum age for renting a car is 21 years old. In the USA and in Canada, the minimum age is 25 years old. In some countries, a young driver surcharge is applied for renters below the age of 25.

In most countries, a minimum age is required for superior class car rentals (Mercedes Benz, BMW, etc.). In addition, the renter must be in possession of two different credit cards. 

When making a reservation through the internet, you will be given a reservation number. You can pick up your car by quoting this reservation number. The payment is made by a credit card directly to the rental station.

The assignment of models to the different car groups may vary from country to country. Reservations can only be confirmed according to the car groups available. The models named are only meant to be examples in size and equipment and stand for similar models within a car group.

The quoted rate at the time of reservation is a guaranteed fixed rate. Rates are calculated upon the pick-up date. One rental day means a 24-hour period. 

The quoted rates usually include unlimited kilometres, third party liability insurance and local taxes. Depending on the rate, the following insurances may be included in the rate: 


Collision Damage Cover (CDW) with a fixed excess amount depending on the car group chosen and the rental country.


Theft protection (TP), referring only to theft of the vehicle itself, and not to personal belongings stored therein, with a fixed excess amount depending on the car group chosen and the rental country. 


Local taxes and fees (for example airport surcharge) may be charged depending on the rental country. 


Remark: The renter is fully liable for any damages to the vehicle, if no report is made to the police in case of an accident or if the vehicle is driven by an unauthorised driver or in case of gross negligence.